Privacy Policy for Fixxall
Effective Date: 01.01.19
Last Updated: 01.01.23
Fixxall (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and purchase products from us.
This policy applies to all users of the Fixxall website and trade portal.
1. Who We Are
Fixxall is a trade-only supplier of DIY repair and restoration kits for wood, laminate, vinyl, tile, stone, quartz and marble surfaces.
Business Name: Fixxall
Email: info@fixxall.co.uk
Website: www.fixxall.co.uk
We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK-GDPR).
2. Information We Collect
We may collect and process the following categories of personal data:
Identity Data
- Full name
- Company name
- Job title
- Username or login credentials
Contact Data
- Billing address
- Delivery address
- Email address
- Telephone number
Financial Data
- Payment card details (processed securely via third-party providers)
- Purchase history
Technical Data
- IP address
- Browser type and version
- Time zone setting
- Operating system
- Device information
Usage Data
- Website activity
- Pages visited
- Time spent on pages
- Order history
Marketing & Communications Data
- Email marketing preferences
- Communication history
3. How We Use Your Information
We use your personal data for the following purposes:
- To register trade accounts
- To process and deliver orders
- To manage payments and billing
- To provide customer support
- To manage our business relationship with you
- To improve website performance and user experience
- To send trade-only product updates and offers
- To comply with legal obligations
4. Legal Basis for Processing
We process personal data under the following lawful bases:
- Performance of a contract
- Legitimate business interests
- Legal obligation
- Consent (for marketing communications)
5. Trade-Only Access
Fixxall operates as a trade-only supplier.
Information provided during account registration may be used to verify your trade status before granting access to pricing, product availability, and order functionality.
We reserve the right to approve or decline trade account applications at our discretion.
6. Payment Processing
All payments are processed securely through third-party payment providers.
Fixxall does not store or have access to your full payment card details.
7. Sharing Your Data
We may share your personal data with:
- Payment processors
- Delivery and courier companies
- IT and website hosting providers
- Email marketing platforms
- Legal and regulatory authorities where required
All third parties are required to respect the security of your personal data.
8. Data Retention
We will retain your personal data only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Meet legal, accounting or reporting requirements
- Resolve disputes or enforce agreements
9. Your Data Protection Rights
Under UK-GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Object to processing
- Request restriction of processing
- Request data portability
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at:
📧 [Insert Contact Email]
10. Cookies
Fixxall uses cookies to:
- Enable website functionality
- Improve user experience
- Analyse website traffic
- Support marketing activities
You can manage cookie preferences through your browser settings.
11. Data Security
We implement appropriate technical and organisational security measures to protect your personal data from:
- Unauthorised access
- Alteration
- Disclosure
- Loss or destruction
12. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices of third-party sites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Fixxall
📧 Email: info@fixxall.co.uk